Technical Questions

How do we monitor latency?

Latency can be affected by many factors outside of our control such as 3rd party peering and the remote server locations you are testing to. (please refer to our other articles for further information) For this reason, we monitor latency between our broadband gateway that you are authenticated with, and your broadband router which we

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How do I raise a Fault?

Faults can be raised by emailing support@ghostbroadband.co.uk where a support ticket will be automatically generated and an engineer will be in touch shortly to investigate and troubleshoot. You can also contact us on 0203 301 9998 to raise a support ticket. Calls will be answered between 9am-5.30pm weekdays. Calls outside of those hours will generate

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